Arizona Surveyors Inc.
Connect:
  • Home
  • About
  • 4 Step Process
  • Services
    • Topographic Survey
    • Boundary Survey
    • ALTA Survey
    • Construction Staking
  • News
  • Contact

A Good Experience 

2/19/2013

0 Comments

 
A couple of week ago I found a significant error an a plat that was done by one of the big machines.

I promptly brought it to their attention and they looked into it.

It took them about 2 weeks to get an answer for me. It turned out that I was correct and they recorded an affidavit of correction and provided me a copy.

I get a little impatient when there is a problem and I want it fixed right away. I have absolutely zero understanding of corporate culture and their procedures, it's like the government in many ways, it all has to be done through process.

The beauty of being a small business is that we can most often do things right away, there is little wait time and we are able to jump in with both feet and find resolution.

Through no fault of their own the big machine I was dealing with had to grab that job out of archive which apparently was a whole deal and then verify what I said etc.

I understand all of that, it was just the time factor. As a small biz that is something we do not have the luxury of is time.

While a big machine can take 2 weeks we as small guys have to be in the now and on top of customer service at all times, that is what keeps us going. 

My client was getting extremely agitated and kept can the big question, "can't you just??" and of course my answer was no.

At the end of the day the problem got solved and my client was grateful for my sharp eyes.

The big machine was awesome and I am very grateful to them for working with me. They were gracious and thankful that I had brought the issue to their attention and the people I worked with were attentive and kept communication going.

I the past I have been told by similar companies that it is my problem and deal with it and they are finished.

That is the utmost in non-professional behavior and the company I just dealt with are all pros and I will never hesitate to contact them again for any reason.

I know one of the people I dealt with checks this blog out from time to time, so I want to shout out big thanks to you for all the help.
0 Comments



Leave a Reply.

    Author

    Welcome to my blog. I will be discussing the business of Surveying and my personal opinions and experience on the topic. 

    This page is about being a business man who happens to be in the business of surveying. 

    Those of you in private practice will get it. You government and big company guys may or may not (DOE), however you will find it entertaining. 

    I have been surveying in Arizona since 1985 and I currently own and operate Arizona Surveyors, LLC.

    Archives

    July 2014
    June 2014
    May 2014
    March 2014
    December 2013
    November 2013
    October 2013
    August 2013
    July 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012
    January 2012

    Categories

    All
    ALTA Survey
    AZS News
    Boundary Survey
    Construction Staking
    Equipment
    Industry News
    Plats
    Technology

    RSS Feed

Picture
Home
About
Services
News
​FAQ
Contact

Topographic Surveys
Boundary Surveys
ALTA Surveys
Construction Staking

Arizona Surveyors, Inc.

 480-816-9773 
[email protected]
11445 East Via Linda, Suite 2-447, Scottsdale, AZ 85259-2638

    Contact Us

Submit

Picture
Arizona Professional Land Surveyors Association
Picture
National Society of Professional Surveyors
Picture
The Rotary Club of Scottsdale
Picture
Scottsdale Chamber of Commerce

Arizona Professional Land Surveryors (APLS) Member

Surveying Phoenix, including all of Southern and Northern Arizona since 1985.  Located in beautiful Scottsdale, Arizona Surveyors has completed 100s of surveys all throughout  Arizona, including Phoenix, Tucson, Sedona, Prescott and Payson. 
Copyright © 2017
Arizona Surveyors | All Rights Reserved.